PMP Exam Simulator

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info iconPMP exam lasts 4h and has 200 questions
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lock iconQuality Management

A senior project manager has noticed a pattern of flaws in three projects he is overseeing. Since these are repetitive defects, he concludes that there is some deficiency in the process his organization is using. The senior project manager performs a cause and effect analysis and proposes some process changes to avoid this issue in future projects. In which of the following processes is the project manager now?